Privacy Policy

1. Introduction

Calm Morn ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide when you:

• Fill out contact forms or inquiry forms
• Communicate with us via email
• Engage our professional services
• Subscribe to newsletters or updates

This information may include: name, email address, organization name, project details, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information
• To deliver our environmental consulting services
• To communicate about projects, proposals, and service delivery
• To improve our website and services
• To comply with legal obligations
• To send periodic updates about our services (only with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent (e.g., submitting a contact form)
• Contract: When processing is necessary to fulfill our service agreement with you
• Legitimate interests: When we have legitimate business interests that don't override your rights
• Legal obligation: When required by law

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party service providers who assist in operating our website or conducting business (e.g., hosting providers, email services)
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with any merger, sale of company assets, or acquisition

All third-party service providers are contractually obligated to maintain the confidentiality of your information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Inquiry data: Retained for up to 2 years after last contact
• Client project data: Retained for 7 years after project completion (regulatory requirement)
• Marketing communications: Until you unsubscribe or request deletion

7. Your Rights

Under data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through our cookie banner or your browser settings. For detailed information, please see our Cookies Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data is primarily processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory authorities.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

13. Contact Information

If you have questions about this privacy policy or how we handle your personal data, please contact us:

Calm Morn Environmental Consulting
14 Woodland Court
Bristol BS8 4PL
United Kingdom
Email: [email protected]

14. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk